September 6, 2007 12 Comments
I will try not to give away the name of the company in the attempt to protect your decision to continue shopping there, if need be. So please understand that if I use the words “home improvement”, “orange apron”, or “The Depot”; it is out of coincidence, and in no way am I trying to give away the fact that I worked for Home Depot for 12 plus years in store management.
With that (not) being said…
Have you noticed that the only people that think you can actually find “excellence in customer service” in these stores are the Depot employees that don’t actually have to perform the service? You know what I mean, don’t you? There are a slew of big shots (that don’t wear the orange aprons with their name Sharpied on them), sitting in a huge conference room (with those cool leather chairs with the gold buttons on them) writing a Standard Operating Procedure (that makes The Bible look like a 2 point AR book) for “helping another human being” figure out where the light bulbs are located in the store. Read more of this post